Are there special instructions couriers should follow?

Yes - couriers delivering to The Store House must follow specific instructions to keep deliveries secure and organised. Common courier instructions • No free access: Couriers cannot enter residential areas freely and must use reception, parcel lockers, or the intercom system. • Address details: Deliveries must include your full name and apartment number. • Large items: Oversized or heavy deliveries may need to be arranged directly with you, as staff or lockers may not be able to accept them. • Reception/locker use: If your building has a staffed reception or parcel rooms, couriers should always leave items there rather than at your apartment door. Helpful tip When placing an order online, include “c/o Parcel Room” if your building uses one. This makes it clearer for couriers and reduces the chance of missed deliveries.