Can I contact maintenance directly or should I go through the portal?

You should not contact the maintenance team directly — all requests must go through the resident app or your Resident Team. Why this matters • Clear records: Logging through the app ensures your request is recorded and can be tracked. • Prioritisation: The resident team categorises issues so urgent problems are handled first. • Efficient scheduling: Maintenance appointments are managed centrally to avoid clashes and delays. When to use the app vs. contacting the Resident Team • App: Best for routine repairs, like appliance faults or minor leaks. • Resident Team: Best for emergencies or if the app isn’t working — call or visit reception directly. Helpful tip Using the proper reporting channels means your request reaches the right people quickly and avoids delays in getting it resolved.