Can I use my own pest treatments?

We recommend speaking with the Resident Team before using pest control products, as some treatments may not be suitable for use within the building. You can use basic household pest treatments in your apartment for small, one-off issues, but larger or recurring problems should always be reported to the on-site team. When it’s fine to use your own treatments • Minor issues: A few ants, fruit flies, or the occasional spider can usually be managed with shop-bought sprays, traps, or repellents. • Preventative products: Using deterrents like plug-in repellents or sealed food storage is perfectly acceptable. When to report instead • Recurring problems: If pests return despite treatment, it may point to a wider issue in the building. • Larger infestations: Mice, cockroaches, or other serious pests require professional pest control arranged through The Store House. • Building-related entry points: If you think pests are coming through gaps or shared areas, the team needs to investigate. Helpful tip Always use pest treatments safely, following the manufacturer’s instructions, especially in kitchens or around pets. If you’re unsure, report the issue first and ask the team for guidance.