Are there special instructions couriers should follow?

Yes - couriers delivering to The Store House must follow specific instructions to keep deliveries secure and organised.

Common courier instructions

• No free access: Couriers cannot enter residential areas freely and must use reception, parcel lockers, or the intercom system.
• Address details: Deliveries must include your full name and apartment number.
• Large items: Oversized or heavy deliveries may need to be arranged directly with you, as staff or lockers may not be able to accept them.
• Reception/locker use: If your building has a staffed reception or parcel rooms, couriers should always leave items there rather than at your apartment door.

Helpful tip

When placing an order online, include “c/o Parcel Room” if your building uses one. This makes it clearer for couriers and reduces the chance of missed deliveries.