What should I do if I notice a safety issue?

If you notice a safety issue in your apartment or at The Store House, it’s important to report it straight away so it can be dealt with quickly and effectively.

Examples of safety issues

• A smoke alarm or carbon monoxide detector not working.
• Faulty electrical sockets, switches, or exposed wiring.
• Gas smells or suspected leaks.
• Blocked fire exits, damaged fire doors, or tampered safety equipment.
• Water leaks that could cause electrical or structural risks.

What to do

• Immediate danger: If you believe there’s an urgent risk (such as fire or gas leak), leave the building and call the emergency services first. Then inform the on-site team.
• Non-emergencies: Report the issue through the resident portal or directly to the on-site team as soon as possible.
• Provide details: Include a description of the problem and, if possible, photos. This helps the team assess and resolve it faster.

Helpful tip

Never try to fix safety-critical issues yourself. Always report them so trained staff or contractors can address them properly.