Is reception open every day?

Yes. Our Resident Team is available seven days a week, from 9:00am to 5:30pm, so you can get help and support throughout the week.

The team is available to assist with questions about your accommodation, building facilities, maintenance issues and other day-to-day matters during these hours.

What if I need help outside these hours?

If you need assistance outside Resident Team hours, the on-site Security Team can help with appropriate building and security matters.

For non-urgent queries, you can also contact the Resident Team or submit a request through the resident portal during their usual opening hours.

Helpful tip

Save the Resident Team's contact details in your phone when you move in, so you know where to go if you need help during your stay.