How do I report an issue?

If you have a maintenance problem, notice something that needs attention, or have a question during your stay at The Store House, we're here to help.

You can contact the Resident Team directly or submit a request through the resident portal.

What can I report?

You can use these routes to report things such as:

• Maintenance issues in your apartment
• Problems with communal facilities
• Faults or damage that need attention
• Issues with access or building facilities
• Questions about your accommodation or your stay

When reporting an issue, provide as much information as possible about what's wrong and where it's located. This helps the team understand the problem and arrange the appropriate response.

What if I need help outside Resident Team hours?

If you have an issue outside Resident Team hours, the appropriate route will depend on the nature of the problem. For urgent building or security matters, the on-site Security Team can provide assistance.

If you're unsure who to contact, speak to the Resident Team and they'll point you in the right direction.

Helpful tip

When submitting a maintenance request, include a clear description of the problem and, where helpful, a photo. This can make it easier for the team to identify what needs to be done.