How do I make a complaint?

We want you to have a positive experience at The Store House, and we're always happy to listen if something isn't right.

We encourage residents to speak with the Resident Team first, as many issues can be resolved quickly and informally.

How do I raise an issue?

You can speak to the Resident Team at reception, call 0113 403 5980, or email hello-tsh@enclave.com. The team will listen to your concerns and do their best to resolve the issue.

How do I make a formal complaint?

If you'd like to make a formal complaint, you can email hello-tsh@enclave.com and explain the nature of your complaint.

Your complaint will be dealt with in accordance with the formal complaints process set out by the management team. The team can provide further information about the process, including what happens next and how your complaint will be handled.

Helpful tip

When making a complaint, provide as much relevant information as possible, including what happened, when it happened and any steps you've already taken to try to resolve the issue. This can help the team investigate your concerns more efficiently.