What happens after a complaint?

Once we receive your complaint, we'll make sure it's acknowledged and reviewed by the appropriate team.

We'll investigate the issue carefully and keep you updated throughout the process. This may involve gathering information, speaking with relevant team members and reviewing any supporting details you've provided.

Once the review has been completed, you'll receive a formal written response explaining the outcome.

If you're not satisfied with the response, the formal complaints process will provide information on any further steps or escalation options available.

Helpful tip

Keep a copy of your original complaint and any related correspondence so you have a record of the issue and the response.