Are staff trained for emergencies?

Yes. The Store House's on-site teams are trained to respond appropriately to emergencies and can assist residents with urgent situations, building procedures and emergency protocols when required.

Who can help in an emergency?

The Store House has a 24-hour on-site presence. The Resident Team is available during the day, while the on-site Security Team provides overnight support.

The teams can help respond to urgent building issues and follow the appropriate emergency procedures.

What should I do in an emergency?

If you experience an emergency, contact the appropriate on-site team immediately and follow any instructions they provide.

For situations involving an immediate risk to life or serious danger, contact the emergency services first where appropriate.

Helpful tip

Familiarise yourself with the building's emergency procedures and evacuation information when you move in, so you know what to do and who to contact if an emergency occurs.