Is emergency maintenance available?
Yes. Emergency maintenance support is available at The Store House for serious issues that could pose a risk to residents, cause significant damage or affect essential services.
Examples of issues that may require an emergency response include:
- Major leaks or flooding
- Complete loss of heating
- Loss of hot water
- Serious electrical issues
- Security concerns involving windows or external doors
- Other urgent issues that could affect your safety or the security of the building
How do I report an emergency maintenance issue?
Contact the Resident Team immediately and explain the nature of the problem so it can be assessed and prioritised appropriately.
You can visit reception, call 0113 403 5980, or use the appropriate out-of-hours support if the issue occurs outside Resident Team hours.
The Store House has a 24-hour on-site presence, with the Security Team providing overnight support outside the Resident Team's hours of 9:00am to 5:30pm.
What about non-urgent repairs?
For routine maintenance issues, you can submit a request through the resident portal or contact the Resident Team. These will be assessed and dealt with according to their urgency.
Helpful tip
If you're unsure whether an issue is an emergency, contact the team and explain what's happening. They'll be able to advise you on the appropriate next step.