What if my heating stops working?

If your heating isn't working properly, contact the Resident Team as soon as possible so they can investigate the issue and arrange any necessary repairs.

A complete loss of heating is considered an emergency maintenance issue, so our team will prioritise getting it resolved.

How do I report a heating problem?

You can report the issue by:

• Visiting reception and speaking to the Resident Team.
• Calling the Resident Team on 0113 403 5980.
• Emailing hello-tsh@enclave.com.
• Submitting a maintenance request through the resident portal.

The Resident Team is available seven days a week from 9:00am to 5:30pm.

What should I do outside Resident Team hours?

The Store House has a 24-hour on-site presence, with the Security Team providing overnight support. If you experience a complete loss of heating outside Resident Team hours, contact the on-site Security Team for assistance.

Helpful tip

When reporting a heating problem, let the team know whether the heating has stopped completely or is simply not reaching the expected temperature. This will help them assess the issue and respond appropriately.