What if I have a leak?

If you discover a leak in your apartment or elsewhere in the building, contact the Resident Team immediately so the issue can be assessed and the appropriate action taken.

If the leak cannot be contained, is causing flooding or could result in significant damage, it may be treated as an emergency maintenance issue and prioritised accordingly.

How do I report a leak?

You can report the issue by:

• Visiting reception and speaking to the Resident Team.
• Calling the team on 0113 403 5980.
• Emailing hello-tsh@enclave.com.
• Submitting a maintenance request through the resident portal.

What should I do while I'm waiting for help?

If it's safe to do so, move belongings away from the affected area and avoid using any affected fixtures or appliances.

If water is spreading or there is a risk of damage, let the team know immediately and follow any instructions they provide.

Helpful tip

Don't ignore a small leak. Reporting it early can help prevent a minor issue from becoming a more serious problem.