What if my shower stops working?

If your shower isn't working properly, report the issue as soon as possible so our Maintenance Team can investigate and arrange any necessary repairs.

How do I report a shower problem?

You can report the issue through the resident portal or speak directly to the Resident Team at reception.

When reporting the problem, let the team know what's wrong — for example, if there's no water, the water isn't heating up, the pressure is low or there's a leak.

How quickly will it be fixed?

Our Maintenance Team will assess the issue and arrange the appropriate repair. The timeframe will depend on the nature and severity of the problem.

If the shower issue is accompanied by a significant leak or other urgent problem, let the Resident Team know immediately so they can assess whether emergency action is required.

Helpful tip

If you notice a leak, avoid using the shower and report it straight away to help prevent further damage.