Who fixes maintenance problems?

The Store House has a dedicated on-site Maintenance Team responsible for resolving maintenance issues throughout the building and within individual apartments.

They can investigate problems, arrange repairs and, where necessary, coordinate replacement of faulty fixtures, fittings or appliances.

How do I report a maintenance problem?

If something isn't working properly in your apartment or a communal area, you can:

• Submit a request through the resident portal.
• Speak to the Resident Team at reception.
• Contact the Resident Team on 0113 403 5980.
• Email hello-tsh@enclave.com.

The Resident Team will make sure your request reaches the appropriate team.

Do I need to arrange my own repair?

No. Please don't attempt to repair building fixtures, fittings or appliances yourself. Report the problem to the team so it can be assessed and dealt with appropriately.

For urgent or emergency maintenance issues, let the Resident Team know immediately so they can prioritise the response.

Helpful tip

When reporting a problem, provide as much detail as possible about what's wrong and where it's located. A photo can also be useful when submitting a request through the resident portal.