How do I report a maintenance issue using the app?

Reporting a maintenance issue through the Enclave: Student resident app is quick and straightforward.

Steps to report

• Open the resident app and log in.
• Go to the Service Requests section.
• Fill in the details of the issue – include location, description, and photos if possible.
• Submit your request, and it will be sent directly to the maintenance team.

Why this helps

• Gives the team all the information they need to respond quickly.
• Creates a record of your request, so you can track updates in the app.
• Helps prioritise urgent issues appropriately.

Helpful tip

For emergencies (like flooding or a complete power outage), always contact the Resident Team directly instead of only submitting through the app.