Is there an on-site team?

Yes. The Store House has a dedicated on-site Resident Team who are here to support you throughout your entire tenancy, from the day you book your room through to move-out.

What the resident team does

• Welcomes you and your guests at reception or the lobby
• Helps with day-to-day enquiries about your home or building
• Manages deliveries, parcels, and post services
• Coordinates amenity bookings and resident events
• Provides support for maintenance requests or emergencies

Having a team on-site means help is always close by if you have questions about your apartment, maintenance, facilities, deliveries, bookings, events, or anything else related to your experience as a resident.

Helpful tip

Your Resident Team is your first point of contact for most enquiries. If you’re unsure who to approach, start with reception — they’ll point you in the right direction.