Skip to content
English
  • There are no suggestions because the search field is empty.

What should I do if my key or fob stops working?

If your key card isn't working properly, don't worry. The Resident Team can investigate the issue and help you regain access as quickly as possible.

What should I do?

If your key card stops working:

  • Visit reception and let the team know that your key card isn't working.
  • Contact the Resident Team if you're unable to visit reception.
  • The team will investigate the issue and help you regain access to your apartment and any areas you're authorised to use.

What if my key card is damaged?

If your key card has been damaged or is no longer working correctly, let the Resident Team know. They can advise on the next steps and whether a replacement is required.

What if I lose my key card?

If your key card has been lost rather than simply stopped working, contact the Resident Team as soon as possible. They'll be able to advise you on getting a replacement and any applicable charges.

Helpful tip

If your key card suddenly stops working, don't try to force it or make changes to it yourself. Speak to the Resident Team so they can check the issue and restore your access.