What should I do if I lose my keys or fob?

If you lose your key card, let the Resident Team know as soon as possible. They'll help arrange a replacement and make sure your building access remains secure.

What happens if I lose my key card?

Once you've reported your lost key card, the Resident Team can advise you on the next steps and arrange a replacement.

Your key card is linked to your individual access permissions, so reporting it promptly helps ensure your accommodation and the wider building remain secure.

Will there be a charge for a replacement?

A replacement charge may apply if you lose your key card, in line with the terms of your tenancy.

The Resident Team can confirm the applicable charge and explain the replacement process when you report your lost card.

Helpful tip

Report a lost key card as soon as possible rather than waiting to see if you find it. This allows the team to take the appropriate steps to protect your access.