How can I report a health or safety concern?

Enclave: Student encourages residents to speak up quickly about any health or safety concerns so issues can be addressed without delay. How to report • Resident app: Submit a service request directly through the app for non-urgent concerns. • Reception: For urgent matters, go straight to the Resident Team at reception for immediate assistance. • Emergency situations: If there’s an immediate risk to safety, always follow emergency procedures and contact the appropriate services first. Why it matters Prompt reporting helps The Store House maintain a safe environment and ensures small issues are resolved before they become bigger problems. Helpful tip Should you require urgent medical care dial '999' for emergency services, for non-emergency medical advice dial '111' for support from a medical professional.