How do I make a formal complaint?

If something isn’t quite right during your tenancy, Enclave: Student has a clear process in place to make sure complaints are handled fairly and effectively. How to raise a complaint • Start with the Resident Team: If you feel comfortable, raise your concern directly so it can be resolved quickly. • Escalation: If the issue isn’t resolved, you can follow the formal complaints procedure outlined in your Residents Handbook. • Support: The Resident Team can guide you through the process and explain what steps to take if you’re unsure where to begin. Why this matters Having a structured process ensures your concerns are taken seriously and addressed within clear timelines, giving you confidence that your voice will be heard.