How do I report noise or disturbance issues?

If you’re experiencing ongoing noise or disturbance at The Store House, there are clear steps you can take to get it resolved. Step 1: If comfortable, speak to your neighbour • Often, people don’t realise they’re being loud. • A polite, friendly chat can solve the issue quickly without escalation. Step 2: Contact the on-site team • Report the issue through the resident portal or directly to the management team. • Provide details such as the type of noise, the time it occurs, and how often it happens. • The team can then address the issue formally, reminding residents of quiet hours and community rules. Step 3: Keep a record • If the noise is persistent, log dates and times of disturbances. • This helps the team handle the matter fairly and may be important if further action is needed. Step 4: Escalation if necessary • In rare cases of severe anti-social behaviour, local authorities can also be involved. Helpful tip Always report issues through the official channels rather than confronting a situation if it feels unsafe. The on-site team is there to support you.