What should I do if I notice a safety issue?

If you notice a safety issue in your apartment or at The Store House, it’s important to report it straight away so it can be dealt with quickly and effectively. Examples of safety issues • A smoke alarm or carbon monoxide detector not working. • Faulty electrical sockets, switches, or exposed wiring. • Gas smells or suspected leaks. • Blocked fire exits, damaged fire doors, or tampered safety equipment. • Water leaks that could cause electrical or structural risks. What to do 1. Immediate danger: If you believe there’s an urgent risk (such as fire or gas leak), leave the building and call the emergency services first. Then inform the on-site team. 2. Non-emergencies: Report the issue through the resident portal or directly to the on-site team as soon as possible. 3. Provide details: Include a description of the problem and, if possible, photos. This helps the team assess and resolve it faster. Helpful tip Never try to fix safety-critical issues yourself. Always report them so trained staff or contractors can address them properly.