What should I do if important post arrives after I leave?

If important mail arrives at The Store House after you’ve moved out, it cannot be forwarded by the building team. What will happen • Post is normally marked as “Return to Sender” and sent back to the sender. • Parcels or tracked deliveries may be returned to the courier if they cannot be accepted. What you should do • Set up mail redirection with Royal Mail (or your local postal provider) before moving out, so important post is automatically sent to your new address. • Update your address with banks, utility providers, government services, and subscriptions as early as possible. • If you know a specific sender might send items late, contact them directly to give them your new address. • If you see that the post did arrive to The Store House, call the Resident Team. They will be able to put your post away in a safe space until you can collect it. Helpful tip If you realise after moving that you forgot to update a particular account, contact that organisation right away to avoid missing any further correspondence.