Who do I contact in an emergency?

In an emergency, always contact your Resident Team immediately. They are your first point of support and can arrange the right response quickly. Examples of emergencies • Flooding or serious leaks • Complete power failure or dangerous electrical fault • Fire, smoke, or gas-related concerns • Broken locks or security breaches How to reach help • Go directly to reception or call your Resident Team. • Emergency contact details will be provided in your Resident Handbook — these connect you to on-call support for urgent situations. • Your Resident Handbook also contains contact details for the local emergency services if required. Helpful tip For life-threatening emergencies such as fire or serious injury, always call 999 first, then notify the Resident Team so they can provide building access and support emergency services.