Will someone accept my parcel if I'm not home?

Yes — at The Store House, parcel deliveries are managed so you don’t need to be home to receive them, unless they require a signature. Couriers are not allowed to leave items in corridors or outside your apartment. Instead, deliveries are safely handled through secure collection points within the building. How it works Parcel lockers or rooms: In The Store House, parcels are placed in secure lockers or parcel rooms. Courier redelivery: If your parcel can’t be accepted — for instance, if it’s too large or restricted, or if it requires a signature — the courier will return it for redelivery or depot collection. Why this matters • Ensures your parcels are kept safe until you’re available • Prevents clutter in communal areas and keeps hallways clear Helpful tip When ordering online, always include your name and apartment number. This helps couriers and reception staff ensure your delivery is correctly logged and easy to collect later.