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Are there special instructions couriers should follow?

Yes — couriers delivering to Enclave buildings must follow specific instructions to keep deliveries secure and organised.

Common courier instructions

  • No free access: Couriers cannot enter residential areas freely and must use reception, parcel lockers, or the intercom system.

  • Address details: Deliveries must include your full name and apartment number so staff can log them correctly.

  • Large items: Oversized or heavy deliveries may need to be arranged directly with you, as staff or lockers may not be able to accept them.

  • Reception/locker use: If your building has a staffed reception or parcel lockers, couriers should always leave items there rather than at your apartment door.

Helpful tip

When placing an order online, include “c/o Reception” or “c/o Parcel Room” if your building uses one. This makes it clearer for couriers and reduces the chance of missed deliveries.