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English - United Kingdom
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Enclave Knowledge Base
Deliveries & post
Deliveries & post
How to receive parcels, use parcel lockers (if available) and collect your post.
Receiving parcels
How are parcels delivered to the building?
Will someone accept my parcel if I'm not home?
Parcel lockers & collection points
Are there parcel lockers or collection points on-site?
How long will my parcel be stored before return?
Missed deliveries
What happens if I miss a delivery?
Will I be notified if a delivery is missed?
Can deliveries be redelivered or collected later?
Mail & letters
Where do I collect my post?
What should I do if I receive mail for a previous resident?
Is post delivered directly to my apartment?
Forwarding post after you move out
How do I set up mail forwarding after I move out?
Will the building forward mail to my new address?
What should I do if important post arrives after I leave?
Delivery guidelines for couriers
Where should couriers leave parcels if no one is available?
Are there special instructions couriers should follow?
Can couriers access all parts of the building?
