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English - United Kingdom
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Enclave Knowledge Base
Deliveries & post
Deliveries & post
How to receive parcels, use parcel lockers (if available) and collect your post.
Receiving parcels
Can I track my parcel deliveries?
How are parcels delivered to the building?
Will someone accept my parcel if I'm not home?
Parcel lockers & collection points
How long will my parcel be stored before return?
Missed deliveries
What happens if I miss a delivery?
Will I be notified if a delivery is missed?
Can deliveries be redelivered or collected later?
Mail & letters
Where do I collect my post?
What should I do if I receive mail for a previous resident?
Is post delivered directly to my apartment?
Forwarding post after you move out
How do I set up mail forwarding after I move out?
Will the building forward mail to my new address?
What should I do if important post arrives after I leave?
Delivery guidelines for couriers
Where should couriers leave parcels if no one is available?
Are there special instructions couriers should follow?
Can couriers access all parts of the building?
