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English - United Kingdom
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Enclave Knowledge Base
Maintenance & repairs
Maintenance & repairs
How to report an issue, what’s covered and how we handle maintenance and repair requests.
Reporting an issue
How do I report a repair or maintenance issue?
Can I report an issue through the resident app or portal?
What information should I include when reporting an issue?
What happens after I report a problem?
Repair categories & response times
What are the different categories of repairs?
How long will it take for my repair to be completed?
How are repairs prioritised?
What if my repair isn’t completed on time?
Emergency repairs
What counts as an emergency repair?
Who do I contact for an emergency repair?
What should I do if an emergency happens outside of office hours?
What can I expect when reporting an emergency?
Access & appointments
Will I be given notice before someone enters my home?
Do I need to be home during a repair appointment?
Can I request a specific time for a repair visit?
What happens if I miss a repair appointment?
What’s covered and what’s not
Which repairs are the landlord’s responsibility?
Do I have to pay for repairs caused by damage?
What repairs am I responsible for as a tenant?
Are appliances and fittings covered by maintenance?
Looking after your home
What should I do if I accidentally cause damage?
What day-to-day maintenance am I responsible for?
How can I prevent blockages or damage?
Are there maintenance tips for keeping my home in good condition?
