What are the different categories of repairs?

At Enclave, repairs are usually grouped into categories based on urgency. This ensures the most serious issues are dealt with first, while routine matters are scheduled appropriately. The maintenance technicians will need to prioritise issues based on their category so it's important to include as much detail as possible when reporting any problems. 

1. Emergency repairs

• Issues that might pose a risk to life or the building's safety

• Examples: Major water leaks, complete loss of power or heating, gas leaks, fire damage, or anything posing immediate danger to health or safety.

• Response: Attended to as quickly as possible, often within hours.

2. Pressing repairs

• Issues that cause significant damage to the apartment

• Examples: Faulty locks or doors, partial loss of heating or power, blocked drains, or broken appliances essential for daily living.

• Response: Typically completed within a few days.

3. Standard repairs

• Examples: Minor leaks, dripping taps, cosmetic damage, or non-essential fittings needing adjustment.

• Response: Usually scheduled within a few weeks, depending on contractor availability.

Helpful tip

When reporting a repair, make sure to describe the impact on your home (e.g. “no hot water” vs. “tap dripping slowly”). This helps the team assign the correct category and prioritise appropriately.