What are the different categories of repairs?

At Enclave, repairs are usually grouped into categories based on urgency. This ensures the most serious issues are dealt with first, while routine matters are scheduled appropriately.

1. Emergency repairs

• Examples: Major water leaks, complete loss of power or heating, gas leaks, fire damage, or anything posing immediate danger to health or safety.

• Response: Attended to as quickly as possible, often within hours.

2. Urgent repairs

• Examples: Faulty locks or doors, partial loss of heating or power, blocked drains, or broken appliances essential for daily living.

• Response: Typically completed within a few days.

3. Routine repairs

• Examples: Minor leaks, dripping taps, cosmetic damage, or non-essential fittings needing adjustment.

• Response: Usually scheduled within a few weeks, depending on contractor availability.

Helpful tip

When reporting a repair, make sure to describe the impact on your home (e.g. “no hot water” vs. “tap dripping slowly”). This helps the team assign the correct category and prioritise appropriately.