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Enclave Knowledge Base
Resident app
Resident app
Using the resident app to manage your tenancy, request help or access services.
Getting started & logging in
Can I access the resident app on multiple devices?
How do I download and log into the resident app or portal?
What should I do if I forget my password?
Managing your tenancy online
What tenancy information can I view in the resident app?
Can I update my tenancy details through the resident app?
Where can I find copies of my tenancy documents?
Booking amenities or services
Can I cancel or change a booking online?
Are there services I can request through the resident app?
How do I book shared spaces or facilities through the app?
Reporting repairs through the app
How do I report a maintenance issue using the app?
Can I track the status of my repair request online?
What should I do if I don’t get a response after reporting an issue?
Making payments online
How do I pay rent through the resident app?
Where can I see my payment history?
Can I set up automatic payments?
Updating your contact details
How do I update my phone number, email or address?
Why is it important to keep my contact information up to date?
Who should I contact if I have trouble updating my details online?
Notifications & preferences
How do I manage notification settings in the resident app?
What types of notifications will I receive?
Can I opt out of certain types of communications?
Your data
How is my data protected?
