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English - United Kingdom
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Enclave Knowledge Base
Company policies
Company policies
An overview of key policies covering your tenancy, safety, pets and more.
Resident code of conduct
What rules do residents need to follow?
What happens if a resident breaches the code of conduct?
Where can I find a full copy of the resident code of conduct?
Fire safety & evacuation
Is there a fire alarm test schedule?
Where are the fire exits located?
What should I do if there’s a fire in the building?
Insurance guidance
Do I need contents insurance?
Is building insurance included in my rent?
What type of insurance cover do I need as a tenant?
Smoking, vaping & substance use
What is the policy on vaping indoors?
Is smoking allowed inside the building or my home?
Are there any rules about the use of substances on-site?
Sustainability & green living
How can I live more sustainably in my home?
Are there any building-led sustainability programmes I can join?
What recycling and energy-saving initiatives are in place?
Accessibility information
Are the Enclave buildings fully accessible?
What should I do if I need an adjustment for accessibility?
Are there accessible parking spaces or facilities available?
Health & safety policies
What health and safety measures are in place?
Who is responsible for health and safety in the building?
How can I report a health or safety concern?
Complaints & feedback process
How do I make a formal complaint?
What happens after I submit a complaint?
How can I provide feedback about my experience?
Changes to your tenancy
Can I change the names on my tenancy agreement?
Can I extend or renew my tenancy?
How do I renew my tenancy?
What should I do if my circumstances change during the tenancy?