How can I report a health or safety concern?

Enclave encourages residents to speak up quickly about any health or safety concerns so issues can be addressed without delay.

How to report

• Residents app: Submit a service request directly through the app for non-urgent concerns.
• Reception: For urgent matters, go straight to the resident team in reception for immediate assistance.
• Emergency situations: If there’s an immediate risk to safety, always follow emergency procedures and contact the appropriate services first.

Why it matters

Prompt reporting helps Enclave maintain a safe environment and ensures small issues are resolved before they become bigger problems.

Helpful tip

Should you require urgent medical care dial '999' for emergency services, for non-emergency medical advice dial '111' for support from a medical professional.