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Enclave Knowledge Base
Company policies
Company policies
An overview of key policies covering your tenancy, safety, pets and more.
Resident code of conduct
What happens if a resident breaches the code of conduct?
Where can I find a full copy of the resident code of conduct?
What rules do residents need to follow?
Fire safety & evacuation
Is there a fire alarm test schedule?
Where are the fire exits located?
What should I do if there’s a fire in the building?
Insurance guidance
Is building insurance included in my rent?
What type of insurance cover do I need as a tenant?
Do I need contents insurance?
Smoking, vaping & substance use
Are there any rules about the use of substances on-site?
What is the policy on vaping indoors?
Is smoking allowed inside the building or my home?
Sustainability & green living
Are there any building-led sustainability programmes I can join?
How can I live more sustainably in my home?
What recycling and energy-saving initiatives are in place?
Accessibility information
Are there accessible parking spaces or facilities available?
What should I do if I need an adjustment for accessibility?
Are the Enclave buildings fully accessible?
Health & safety policies
Who is responsible for health and safety in the building?
What health and safety measures are in place?
How can I report a health or safety concern?
Complaints & feedback process
How can I provide feedback about my experience?
What happens after I submit a complaint?
How do I make a formal complaint?
Changes to your tenancy
What should I do if my circumstances change during the tenancy?
Can I extend or renew my tenancy?
Can I change the names on my tenancy agreement?
How do I renew my tenancy?