How do I make a formal complaint?

If something isn’t quite right during your tenancy, Enclave has a clear process in place to make sure complaints are handled fairly and effectively.

How to raise a complaint

• Start with the resident team: If you feel comfortable, raise your concern directly so it can be resolved quickly.
• Escalation: If the issue isn’t resolved, you can follow the formal complaints procedure outlined in your Residents Handbook.
• Support: The resident team can guide you through the process and explain what steps to take if you’re unsure where to begin.

Why this matters

Having a structured process ensures your concerns are taken seriously and addressed within clear timelines, giving you confidence that your voice will be heard.