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Enclave Knowledge Base
Access & security
Access & security
Information on building access, key fobs, intercoms and keeping your home secure.
Keys, fobs & access cards
How do I collect my keys, fob, or access card?
How many sets of keys or fobs will I receive?
Can I request extra keys or fobs?
What should I do if my key or fob stops working?
Lost keys & lockouts
What should I do if I lose my keys or fob?
Is there a fee for replacing lost keys or fobs?
Who should I contact if I'm locked out?
Can someone else collect a replacement key on my behalf?
Visitor access
Can visitors access the building freely?
How do I let guests in?
Are there restrictions on overnight guests?
Can delivery drivers access my building?
Building security & CCTV
Is the building monitored by CCTV?
Where are CCTV cameras located?
How is security managed on-site?
Who can access CCTV footage if needed?
Entry & exit procedures
How do I properly enter and exit the building?
What should I do if the entrance or exit doors are not working?
Can I hold doors open for others?
Are there any security checks I need to follow when entering or leaving?
Smart access systems
What to do if your smart access app isn’t working?
Can I still get a physical key or fob if needed?
How secure is smart access?
How do I set up smart access on my phone?
