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Can delivery drivers access my building?

Delivery drivers cannot freely access Enclave buildings — this is to protect residents’ security.

How deliveries work

  • Entry system: Drivers usually use the intercom to contact you when they arrive. You can then let them in if you’re home.

  • Reception or parcel service: In many Enclave buildings, the on-site team accepts deliveries on your behalf. Parcels are stored securely and you’ll be notified to collect them.

  • Food deliveries: Takeaway drivers may be asked to wait at reception or outside the main entrance for collection.

Security note

  • Drivers should never follow other residents inside without being granted access.

  • You’re responsible for ensuring only authorised people enter the building.

Helpful tip

If you get frequent deliveries, check with the on-site team about the parcel-handling process in your building. This can save you missing packages or interruptions.