What should I do if the entrance or exit doors are not working?

If the entrance or exit doors at your Enclave building aren’t working properly, it’s important to report it immediately to keep the building secure.

Steps to take

1. Check your access: Try your key, fob, or smart access again — sometimes a quick reset or swipe works.

2. Report the fault: Contact the team straight away through the resident portal, phone, or in person.

Helpful tip

Never leave doors propped open if they’re faulty — this compromises building security. Wait for assistance instead.