What should I do if my key or fob stops working?

If your Enclave key, fob, or access card stops working, don’t worry — the issue can usually be fixed quickly.

Steps to take

Check the basics:

• Make sure you’re using the right fob or card for the right door.

• If it’s a fob, check if the light flashes when you tap it on the reader.

Report the issue straight away

• The team can check whether the fob needs reprogramming, the battery replacing (if applicable), or if the building’s access system needs attention.

• They can also give you temporary access or issue a replacement key (fees may apply).

Helpful tip

Don’t try to tamper with or reprogram the fob yourself — building security systems are carefully controlled. Always report issues through the official team for a safe and quick fix.