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What should I do if my key or fob stops working?

If your Enclave key, fob, or access card stops working, don’t worry — the issue can usually be fixed quickly.

Steps to take

  1. Check the basics:

    • Make sure you’re using the right fob or card for the right door.

    • If it’s a fob, check if the light flashes when you tap it on the reader.

  2. Try alternative access:

    • If you have multiple entry points, see if the key or fob works at another door. This helps identify whether it’s the fob or the reader at fault.

  3. Contact the on-site team:

    • Report the issue straight away to the management or concierge team.

    • They can check whether the fob needs reprogramming, the battery replacing (if applicable), or if the building’s access system needs attention.

  4. Temporary solution:

    • If you can’t access your apartment, the team may provide a temporary fob or arrange immediate assistance.

Helpful tip

Don’t try to tamper with or reprogram the fob yourself — building security systems are carefully controlled. Always report issues through the official team for a safe and quick fix.