What to do if your smart access app isn’t working?

Occasional technical issues can happen, and there’s no need to worry when they do. Help is always available 24/7, and most problems are resolved quickly.

Take these steps

• If the app isn’t responding or you can’t gain access, speak to the on-site team at reception.
• Explain the issues you are experiencing
• The team will look into the issue straightaway and update you when the issue is resolved.

Why it matters

Letting the team know as soon as an error occurs will in most cases allow for a quicker resolution and minimise disruption to your day.