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Enclave Knowledge Base
Payments & rent
Payments & rent
Details on how to pay your rent, what’s included and what to do if you have payment issues.
How to pay your rent
How do I pay my rent?
Can I set up a direct debit or standing order?
Can I pay rent through the resident app or portal?
What payment methods are accepted?
Will I get a receipt for rent payments?
Rent due dates & reminders
Can I change my rent due date?
When is my rent due each month?
Will I get a reminder before rent is due?
What happens if my rent payment date falls on a weekend or holiday?
Late or missed payments
What happens if I miss a rent payment?
Will I be charged a late fee?
How can I get help if I’m struggling to pay rent?
Who should I contact if I think I’ll miss a payment?
How can I catch up if I’ve missed multiple payments?
Deposits & refunds
How much is my tenancy deposit?
When will I get my deposit back after moving out?
How do I dispute a deposit deduction?
What can cause deductions from my deposit?
Other charges & fees
Are there any extra charges apart from rent?
Will I be charged for lost keys or fobs?
What happens if I damage something in my home?
Are there charges for maintenance callouts?
Understanding your tenancy terms
What’s included in my rent?
What type of tenancy agreement do I have?
Can my rent increase during my tenancy?
What happens if I want to end my tenancy early?
Who is responsible for payments in a joint tenancy?
