How can I catch up if I’ve missed multiple payments?

If you’ve fallen behind on your rent at Enclave, it’s important to act quickly and work with the team to resolve the arrears. Ignoring the issue can make things worse, but there are usually ways to get back on track.

Step 1: Contact the Enclave team immediately

• Let the Resident Team know about your situation.

• Being upfront shows responsibility and gives you the best chance of finding a workable solution.

Step 2: Discuss a repayment plan

• In some cases the team may agree to a structured repayment schedule.

• This allows you to pay off arrears in manageable instalments alongside your regular rent.

Step 3: Prioritise rent payments

• Rent is a legal obligation and should be prioritised over other non-essential expenses.

Step 4: Seek financial support if needed

• If you’re struggling long-term, external advice services (such as Citizens Advice or debt support charities) can help you explore additional options.

Helpful tip

The key is communication. Missing multiple payments doesn’t automatically put your tenancy at risk if you’re proactive. Working with the team on a clear plan shows commitment and protects your tenancy.