How can I catch up if I’ve missed multiple payments?

If you’ve fallen behind on your rent at Enclave, it’s important to act quickly and work with the team to resolve the arrears. Ignoring the issue can make things worse, but there are usually ways to get back on track.

Step 1: Contact the Enclave team immediately

• Let the on-site management or accounts team know about your situation.

• Being upfront shows responsibility and gives you the best chance of finding a workable solution.

Step 2: Discuss a repayment plan

• In many cases, the team may agree to a structured repayment schedule.

• This allows you to pay off arrears in manageable instalments alongside your regular rent.

• The plan must be realistic and affordable for you while clearing the balance in a reasonable timeframe.

Step 3: Prioritise rent payments

• Rent is a legal obligation and should be prioritised over other non-essential expenses.

• Setting up a direct debit or standing order will help ensure future payments aren’t missed.

Step 4: Seek financial support if needed

• If you’re struggling long-term, external advice services (such as Citizens Advice or debt support charities) can help you explore additional options.

Helpful tip

The key is communication. Missing multiple payments doesn’t automatically put your tenancy at risk if you’re proactive. Working with the team on a clear plan shows commitment and protects your tenancy.