Who should I contact if I think I’ll miss a payment?

If you think you might miss a rent payment at Enclave, you should contact the on-site management or accounts team straight away.

Why contacting early matters

• Prevents escalation: Letting the team know in advance is far better than waiting until a payment is overdue.

• Shows good faith: Being upfront demonstrates responsibility and helps build trust.

• Opens options: Early notice gives the team more flexibility to discuss short-term solutions or advice.

How to reach them

• Use the contact details provided in your welcome pack or through the resident portal/app.

• Explain your situation clearly, including when you expect to be able to make the payment.

Helpful tip

If you’re unsure who exactly to contact, start with the on-site team. They’ll either handle the matter directly or connect you with the right person in the accounts department.