Will I be charged for lost keys or fobs?

Yes — if you lose a key or access fob for your Enclave apartment, you’ll usually be charged for a replacement.

What to expect

• Replacement cost: A fee will apply to cover the cost of issuing a new key or fob. The amount may vary depending on the type of access system used in your building.

• Security considerations: In some cases, if a lost key poses a security risk, locks or access codes may need to be changed, which could incur an additional cost.

• Process: You’ll need to request a replacement through the on-site team, who will arrange it for you.

Helpful tip

To avoid charges, keep spare keys or fobs in a safe place and return all sets provided at the end of your tenancy. If your key or fob is stolen, report it immediately so the team can take steps to protect your home’s security.