How can I get help if I’m struggling to pay rent?

If you’re finding it difficult to pay your rent at Enclave, it’s important to act quickly. The sooner you let the team know, the more support and options will be available to you.

Step 1: Contact the Enclave team immediately

• Reach out to the on-site management or accounts team as soon as you know you may not be able to pay.

• Being proactive shows good faith and allows them to work with you on solutions.

Step 2: Explore possible arrangements

• Payment plans: In some cases, you may be able to arrange a short-term repayment schedule to spread out what you owe.

• Temporary flexibility: The team may be able to adjust dates slightly or provide guidance if you’re waiting on salary or benefits.

• Advice signposting: They may point you toward external financial support or advisory services if needed.

• Tenancy signers or guarantors: If you share your tenancy with others or have a guarantor, it might be helpful to chat with them about the situation.
  

Step 3: Avoid ignoring the issue

• Missing rent without communication can lead to arrears, late fees, and even formal tenancy action.

• By speaking to the team early, you may be able to avoid these consequences and keep your tenancy secure.

Helpful tip

If you know your financial situation may be tight, consider setting reminders for rent due dates and budgeting ahead. Speaking with the team before the due date — not after — is always the best approach.