What happens after I submit a complaint?

Once you submit a complaint at Enclave, it will be reviewed and handled according to the formal procedure outlined in your Residents Handbook.

Acknowledgement: Your complaint will be logged, and you’ll receive confirmation that it has been received.
Investigation: The issue will be reviewed fairly and thoroughly by the relevant team.
Response timeline: Clear timelines for updates and resolutions are built into the complaints procedure so you know when to expect a response.
Outcome: You’ll be informed of the findings and any actions taken to resolve your complaint.

This structured process ensures complaints are not only heard but acted upon in a way that is consistent, fair, and transparent.