What if my repair isn’t completed on time?

If your repair at Enclave isn’t completed within the expected timeframe, there are steps you can take to follow up and ensure it’s resolved.

Step 1: Check for updates

• Look in the resident portal or app to see if there’s an update on your repair ticket.

• Sometimes delays happen if parts are on order or a specialist contractor is required.

Step 2: Contact the on-site team

• Reach out to the management team to ask about the delay and request a new estimated completion date.

• They can explain the reason for the delay and confirm when the repair will be carried out.

Step 3: Escalate if necessary

• If a repair is significantly overdue and affecting your ability to live comfortably, raise it formally with the team in writing.

• For urgent issues, request that the matter be treated as a priority.

Helpful tip

Keeping good communication with the team is the quickest way to resolve delays. If you’re concerned about the impact of the issue (for example, no heating or hot water), make this clear so it can be escalated.