What should I do if an emergency happens outside of office hours?
Enclave have a team on-site 24/7 so there is always someone available to speak to for any emergency issues.
Steps to take
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If it is a medical emergency (heart attack, severe injury, allergic reaction): call emergency services on 999 immediately. Following that, notify your Resident/Night team.
- If it's a non-medical emergency (gas/power outtage/water leak): contact the Enclave Resident/Night team immediately. You can do this by calling the team at reception or visiting the reception area if you're able to.
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Stay safe: If there’s immediate danger leave your apartment and make the Enclave team aware.
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Contain the problem if safe: For example, turn off water at the stopcock during a leak or switch off electricity at the fuse box if there’s an electrical hazard.
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Wait for assistance: A contractor or engineer will attend to make the situation safe as quickly as possible.
Ways to contact your Resident/Night team:
- Enclave: KX - email hello-kx@enclave.com, telephone : 0208 064 0917.
- Enclave: Croydon - email hello-croydon@enclave.com, telephone: 0208 064 8272.
- Enclave: Acton - email hello-acton@enclave.com, telephone 0208 064 0466
- Enclave: Birmingham City - email hello-birmingham@enclave.com, telephone 0121 724 0444.