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What happens after I report a problem?

Once you report a repair or maintenance issue at Enclave, the process is designed to be straightforward and transparent.

Step 1: Acknowledgement

  • Your report will be logged in the system (via the portal, app, or team).

  • You may receive confirmation that the issue has been recorded.

Step 2: Assessment

  • The team reviews the issue and decides what category it falls into (emergency, urgent, or routine).

  • They’ll determine whether an in-house technician or an external contractor is needed.

Step 3: Appointment scheduling

  • For non-emergencies, you’ll be given a date and time for the repair visit.

  • If access is required, you’ll be asked whether you can be home or if the team can use management keys.

Step 4: Repair carried out

  • A contractor or maintenance technician will attend to fix the problem.

  • If specialist parts are required, you’ll be updated on the expected timeline.

Step 5: Completion and update

  • Once the repair is finished, the report will be marked as resolved in the system.

  • You may be asked to confirm that the work has been completed to your satisfaction.

Helpful tip

Keep an eye on the portal or your email for updates. If the repair is urgent and you haven’t heard back quickly, contact the team directly to check the status.