What happens if I miss a repair appointment?

If you miss a repair appointment at Enclave, it may delay the completion of your repair and could sometimes lead to a charge if a contractor’s visit was wasted.

What usually happens

• Rebooking: You’ll need to contact the on-site team to arrange a new appointment.

• Possible delays: The repair may take longer to complete as the contractor’s schedule will need to be reset.

• Charges: In some cases, if access wasn’t given and a contractor attended as arranged, you may be charged for the missed callout.

How to avoid missed appointments

• Confirm the appointment time in advance.

• If you can’t be home, give permission for the team to use management keys for access.

• Let the team know as soon as possible if you need to reschedule.

Helpful tip

If you’re ever unsure whether you can be home, it’s best to arrange management access from the start. This avoids wasted visits and ensures your repair is completed on time.